Refund and Returns Policy

At LMG Seller, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your kitchen products, we are here to help. Please read our Refund and Returns Policy carefully.

1. Returns

You may return most new, unused items within [insert number of days, e.g., 30 days] of delivery for a full refund or exchange. In order for a return to be accepted, the following conditions must be met:

Condition of Products: Products must be in new, unused condition, and in their original packaging, including all accessories, tags, and labels. Products that show signs of wear or damage (such as scratches, dents, or stains) will not be accepted for return.
Exclusions: Certain products, including but not limited to perishable items, personalized products, or products that are marked as “final sale,” may not be eligible for return. Please check the product description for any exclusions before purchasing.

2. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Processing Time: Please allow up to [insert number of days, e.g., 10-14 days] for your refund to be processed after we receive your return. Bank or credit card processing times may vary.
Shipping Fees: Shipping fees are non-refundable unless the return is due to a defect, damage, or error on our part. In this case, we will cover the return shipping costs.
Return Shipping: You are responsible for the return shipping costs unless the product was defective or damaged when it arrived. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

3. How to Return an Item

To initiate a return, please follow these steps:

Contact Us: Contact our customer service team at info@lmgseller.com or call (561) 901-5070 to request a return authorization. Please provide your order number and the reason for the return.
Return Instructions: We will provide you with detailed instructions for returning your item, including the return shipping address. If the return is due to our error, we will provide a prepaid return label.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above, and place a new order for the replacement product.

If the item you want to exchange is out of stock, we will offer you a full refund or an alternative solution, such as store credit.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [insert number of days, e.g., 7 days] of receiving your order. We will work with you to resolve the issue by offering a replacement, exchange, or full refund.

To help expedite the process, please provide the following:

Clear photos of the damaged or defective product.
A description of the damage or defect.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will cancel it and process a full refund. If the order has already been shipped, you will need to follow the return process once you receive the product.

7. Non-Returnable Items

The following items are non-returnable and non-refundable: